We are currently not able to process returns or exchanges. Most of the products on the Website are made to order items. Which are specially made according to a customer's specifications. Purchases other than made to order pieces aren't eligible for returns either. Satisfaction is always a top priority and as such each query is addressed individually to the best of our ability.
Please feel free to address any additional questions you may have to a member of our Personal Service team by simply sending us a message through our Contact page.
You can write us an email at customercare@x-essentials.com or text us via WhatsApp on +97338908880.